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Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the recent purchase I made from your company. The product I received was defective and did not meet the standards I expected.

First and foremost, the packaging was damaged, which led to the product being compromised. Secondly, the product itself did not function properly, causing frustration and inconvenience.

I would like to request a full refund or replacement as soon as possible. I expect a prompt response to my complaint and a resolution that is satisfactory.

Thank you for your attention to this matter.

Sincerely,

[Your Name]